Maybe the ports from Helix ethernet only support 1 mac address per port as per port-authentication.
Your question is very good, I am about to do the same so you save me the trouble 8-)
If they do mac authentication, I guess you are stuck.
I suggest you put a router to one of the Helix ethernet port and your switch to the lan port of the extra router, this is a setup I am doing anyway to linkup my old network/router to the new Helix, on my old router I have 1 RPI3, 1 Beaglebone, 1 camera on the LAN ethernet ports.
Hope I can shed a light on your problem and a solution.
I know it sucks when something worked before and broken in new stuff.
But wifi router are ultra cheap now, you can have the 3 ethernets port from a regular router + the one from your dlink switch.
I've an issue with the Ethernet connection when I try to expand my ports using a D-Link Ethernet switch (model DGS-1005G). Strangely, the Ethernet works fine without the switch, but when I connect the switch, the connectivity seems to be disrupted. It's worth noting that the same D-Link switch was working seamlessly with my previous Videotron router. Since I only have two Ethernet ports on the Helix gateway, I really need the additional ports that the switch provides.
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","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"83","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-12-27T16:26:19.781-05:00","lastPublishTime":"2020-12-27T16:26:19.781-05:00","metrics":{"__typename":"MessageMetrics","views":8147},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:15016":{"__typename":"User","id":"user:15016","uid":15016,"login":"Sbourgeo93","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-09-16T17:25:04.121-04:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forum.videotron.com/t5/s/ogevo67675/m_assets/avatars/default/avatar-8.svg?time=0"},"rank":{"__ref":"Rank:rank:19"},"entityType":"USER","eventPath":"community:ogevo67675/user:15016"},"ModerationData:moderation_data:24167":{"__typename":"ModerationData","id":"moderation_data:24167","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:24167":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:15016"},"id":"message:24167","entityType":"FORUM_REPLY","eventPath":"category:en/community:ogevo67675board:Internet-Telephony/message:23792/message:24167","revisionNum":2,"uid":24167,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Internet-Telephony"},"parent":{"__ref":"ForumTopicMessage:message:23792"},"conversation":{"__ref":"Conversation:conversation:23792"},"subject":"Re: Helix ethernet not working with D-Link ethernet switch","moderationData":{"__ref":"ModerationData:moderation_data:24167"},"body":"Hello,
Starting this week, my ethernet port connected to a TP-Link 16 ports stop working, all computers lost Internet connection. I called Videotron and trying to troubleshoot, I thought it was a bad switch. I install another switch, a D-Link 8 ports and the connection to the Internet resumed.
Yesterday, I lost the connection to the Internet again with the D-Link. I reset the Helix and reinstalled my 16 ports TP-Link switch and everything is working.
Last week, I changed the way my switch is connected to the network. I have a high performance Asus router in AP mode connected to the other ethernet port.
My 16 ports switch was connected to the Asus router before last week. Because I need to restart the Asus router occasionally to restore WIFI connexion devices like WIFI dimmers and plugs, I connect the 16 ports directly on the second port of the Helix to avoid losing Internet connection on the wired computers while I restart the Asus.
For how long will it work?
I suspect the ethernet port of the Helix to block traffic because of suspect network traffic. It was working fine for 3 months will connect on the Asus router.
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\n\nall switches should work with Helix Gateway, unless your model is not compatible. If this is the case, please contact one of our technical support representative at 1-877-380-2611 or by chat here: https://videotron.com/en/contact-us
\n\nWe will then have to open a ticket for investigation.
\n\nThank you
\n\n","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":0,"postTime":"2021-12-02T15:06:23.447-05:00","lastPublishTime":"2021-12-02T15:06:23.447-05:00","metrics":{"__typename":"MessageMetrics","views":6278},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:30540":{"__typename":"User","id":"user:30540","uid":30540,"login":"Anonymous35","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-11-15T15:21:24.743-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forum.videotron.com/t5/s/ogevo67675/m_assets/avatars/default/avatar-6.svg?time=0"},"rank":{"__ref":"Rank:rank:19"},"entityType":"USER","eventPath":"community:ogevo67675/user:30540"},"ModerationData:moderation_data:38553":{"__typename":"ModerationData","id":"moderation_data:38553","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:38553":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:30540"},"id":"message:38553","entityType":"FORUM_REPLY","eventPath":"category:en/community:ogevo67675board:Internet-Telephony/message:23792/message:38553","revisionNum":1,"uid":38553,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Internet-Telephony"},"parent":{"__ref":"ForumTopicMessage:message:23792"},"conversation":{"__ref":"Conversation:conversation:23792"},"subject":"Re: Helix ethernet not working with D-Link ethernet switch","moderationData":{"__ref":"ModerationData:moderation_data:38553"},"body":"
my cable modem is a tm822G. can I install a switch to it with multiple clients so that all have public IP addresses? I noted that Videotron's DHCP puts me on a /24 subnet which means 14 IPs should be available. however, with a 2 client test network, I can only get 1 client to work at a time. separately, each client connects with different IP addresses on the /24 subnet. more to the point, does Videotron limit me to 1 active public IP address on the /24 subnet?
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