First Bills

[Zans]

Good evening. 5 minutes ago I made my first order for installation , it took 198$ from me and it says what its pre-payment. And my next bill will be 180 or something, cause of the installation fee. Will you return this 198$ back after first month or not ? I didn't get it , cause it looks like I'm paying almost 400$ for two months..

[ManonB]

Hi Zans, 

This would be a question for our Customer service as we will need to access your account in order to answer it.

We invite you to contact our Customer service by phone, by chat, or in private on social medias, so we will be able to securely identify you and check this situation with you.

You can find our contact information here: https://videotron.com/en/contact-us

Thank you for your understanding, have a nice day!