account transfer to another customer

[rs2021]

Hi,

I will move to an address, where the current owner is using  Videotron, and he is going to cancel use it.

Is it possible at Videotron account/equipment transfer to a new customer (to me in my case)?

[JenniferM · Accepted solution]

Hi rs2021,

This is possible to transfer the account under your name if the owner doesn't keep any services at his new address. In order to do it, the current owner has to contact our customer service by phone at the 1-877-512-0911 to authorize you in his account. Then, you have to contact our customer service to put the account under your name. The fees are $29.95 plus tax.

Thank you!

[kkirving02]

Can it be transferred without the owner if there’s a police charge against him for domestic assult?

[OlivierC]

Hello kkirving02, 

Welcome in the Community! We would recommend contacting the customer service either by phone at 1-877-512-0911 or by using the chat service on the Vidéotron website, they will have a better look with you.

Have a great evening,

Olivier