Un truc que j'ai appris au fil du temps, ceux qui répondent à vos appels en première ligne ont un pouvoir limité pour distribuer des bonbons. Si vous tenez le coup assez longtemps, ils finissent par vous transférer à un supérieur qui a le bras plus long. Dites-lui simplement de vous transférer, ça peut être payant 😏
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