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Avatar de Carolt
Carolt
Initiate
22-03-2018
Résolu

why can't we still receive paper invoice by mail

My 92 year old mother-in-law, who has been a customer of Videotron for 40 years was told today that she will no longer be receiving her invoice my mail, and that she needs to provide an email address...
Avatar de AlizéeE
AlizéeE
Moderator - Solution Expert
25-03-2018

Hi Carolt,

We are sorry to hear this. We can confirm that there is no obligation to subscribe to the online billing. It is true that we are trying to transfer all of our communications electronically, but it isn't an obligation. Your mother-in-law should be able to keep her paper bill. 

Don't hesitate to contact our Customer service for more information!

Thanks

  • Avatar de irish4vid
    irish4vid
    Initiate
    11-04-2018

    Hello,

    is it possible to receive paper bills as well as to have an access to online ones?

    I take care of my parents Videotron account but they still would like to control the situation and have paper bills handy for "just in case".

    In the account options I see "You are signed up for online billing."  but I can not modify this.

    Thanks!