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why can't we still receive paper invoice by mail
My 92 year old mother-in-law, who has been a customer of Videotron for 40 years was told today that she will no longer be receiving her invoice my mail, and that she needs to provide an email address...
Hi Carolt,
We are sorry to hear this. We can confirm that there is no obligation to subscribe to the online billing. It is true that we are trying to transfer all of our communications electronically, but it isn't an obligation. Your mother-in-law should be able to keep her paper bill.
Don't hesitate to contact our Customer service for more information!
Thanks
I get why this feels frustrating some people still prefer traditional mail because it’s easier to track and file. Companies are pushing digital options, but it doesn’t always work for everyone. While digging into similar issues, I came across Spokane judicial access and noticed how many services are shifting toward online systems. Hopefully more providers will keep a hybrid option so people can choose what works best.
