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Changing password in Customer Centre
Hi,
I'm trying to login to my old Videotron email, but need to reset the password in Customer Center. When trying to reset, the page tells me it's going to send an email to the same Videotron email I'm trying to reset.
How can I deal with this issue?
I tried "Chat with a representative" but it doesn't work. I'm unavailable for phone calls. Is there another option?
Hi NoobaTron!
Other filters are disabled when the Illico terminal is turned off. However, if you choose: "My package channels " or "All channels", the filter will remain effective.
Instead of using the program guide, another workaround would be to press on the remote's MENU key and select "My favourite channels" above "My illico" to enable the favourite channel filter again. Alternately, while it does not affect the guide's filter, the remote control's FAV key will allow you to change positions between each of your favourite channels.
Have a good weekend!
1 Réponse
Good morning rglenen. If you cannot reset the password at all, we can do it but only over the phone. When possible, please reach us at this phone number: 1-877-380-2611. Thank you!
