Forum Discussion
mike56
23-05-2022Initiate
Keeping data add-on after switching the plan
Hello, I don’t know if anyone can help me here, but I am lost at the moment. https://videotron.com/en/support/mobile/fees/extra-data-all-inclusive This page says the following. Question: “C...
brayanweldir
27-06-2022Initiate
mike56 wrote:
Hello,
I don’t know if anyone can help me here, but I am lost at the moment.
https://videotron.com/en/support/mobile/fees/extra-data-all-inclusive
This page says the following.
Question:
“Can I keep the extra Data Add-ons and bonus data included in my current plan?”
Answer: “Certain customers who received extra Data Add-ons as a result of Unlimited Music plans being cancelled are entitled to keeping these Data Add-ons when switching to an All-Inclusive plan. Other bonus data offers offered previously are not compatible with the All-Inclusive plans.”
I’m in the same situation where I got an 8GB permanent data add-on as a result of Unlimited Music being cancelled several years ago.
However, after speaking with the customer service in person at Vidéotron kiosk and over the phone I was told that it’s not possible and I won’t be able to keep my 8GB extra because their POS system “is not allowing this”
Can someone please explain if that is truly the case and why it’s written there that I could keep the add-on?
Thanks 🙏
Did you get the answer? As i also got same issue and it also block me to access data of my website.
- MyriamM27-06-2022Moderator - Solution Expert
Hello mike56 and brayanweldir,
The data add-on, given when music unlimited was removed, are not compatible with the new mobile plans
Note that we offer many plans that offers a lot of data, just as the All-Inclusive 40 Gb 🙂
Join us in private for a verification of your account and plans !Thank you,