Keeping data add-on after switching the plan

Good afternoon Mike56! 

To answer your question, this mention refers to a period of time, back in 2017, during which clients with Premium Plans could switch to our new "all-inclusive plans" without loosing their compensatory add-on for as long as they kept another Premium plan. This remained the case until we launched our new POS system, where the price of plans significantly decreased as customers are now paying for the device and the plan on a monthly basis.

We confirm that the information you received at the kiosk and over the phone was correct; the compensatory add-ons are not compatible with the new Simplified Payment Option. Shall you wish to make any modification (change plan, renew a device, etc) to a current plan that includes a compensatory add-on, it would be removed and replaced by a 10GB or 100GB yearly add-on. 

If you would like us to verify your account and/or opportunities for you (most of the time our new plans - which offer much more data then before - are less expensive), do not hesitate to contact us by chat or by phone so we can validate ! 

We hope this information has been helpful and wish you a great day !