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Avatar de Videotronuser3
08-11-2022
Résolu

Helix fi app

Hello, I had internet problems tonight, so I started messing around with my phone and checking Helix Fi app.

Long story short, I paused my cell phone using my Helix Fi app.  Now I cannot use my phone internet  to unpause it,I need to use the Helix fi app on the phone. But I cannot use my phone which the app is on. What do I do? I cannot download the app on pc to unpause it. It says to make a rendezvous with videotron for help, I thought I would try here first. What can I do?

5 Réponses

  • Avatar de Anonyme
    Anonyme

    where are you located?

     

    I live in Montreal... mainly use my device in or around Montreal. 

    I also use my device in the USA and Ontario. 

    No problem at all.

     

    the general rule is if you get good coverage with Rogers, it will be about the same with Videotron because they are essentially sharing the same network in province of Quebec and Ottawa region.