Temporary stop to HELIX subscription

Question

I'll be away for some weeks. How can I stop my membership for that period?

audreaned · Answer

Good day Onami !&nbsp;
&nbsp;
You can always suspend your Helix services for a period of time ranging from 1 to 6 months. The fees are $49.95, there are no reconnection fees when reactivating services. You can do this suspension only once per calendar year (January to December). Do not hesitate to contact us by phone at &nbsp;1 877 512-0911, by private message on Facebook, X, Instagram or Google or on this link on our website : https://videotron.com/en/contact-us for more information !

onami · Answer

Thank you Audreane for you reply.&nbsp;I have three additional questions:1- If I suspend the service, will I be billed for the whole month or for the period that elapsed between my last bill and the date of suspension?2- How do I reinstate the service after suspending it?3- I am already away. Am I correct in understanding that all I have to do is send a message through&nbsp;https://videotron.com/en/contact-us&nbsp;requesting the suspension of the service?Thank you and have a great week-end.

alexism · Answer

1) your bill is going to be prorated as of when the service will be suspended
2) We need a return date when you suspend your service.
3) You can proceed either by direct chat over our website or over the phone.

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Temporary stop to HELIX subscription

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