Discussion de forum
Static routes on the Helix Fi Gateway2 (Arris TG4482A)
Hi! Can static routes be set on the Helix Fi Gateway2 (an Arris TG4482A)? I have not found this on the router’s own internal web GUI, nor on the Helix Fi app. My application: I have an int...
Greetings AnimeTron!
The Helix Gateway itself does not allow static routes or IP addresses. The Helix Gateway being used to provide the Television service as well as the Internet service at large, the application and firmware were both designed with ease of use in mind, which is one of the primary concern of the majority of our users. As a result, "power users" or users with specific needs requiring a non-standard network configuration may find that some advanced configuration options are not available.
A workaround to this it to configure the Gateway in "Bridge" mode (essentially disabling its "router" functions, including Wi-Fi), then use a personal router as your "primary" router, which you can then configure to your specific needs. You will then be able to connect your other devices to that router and configure your network as needed.
Doing so will however have a few consequences:
1. The Band-Steering function, which allows the Gateway to connect devices to specific bands and channels as well as move devices from the gateway to relays seamlessly, will no longer be available. This means you will need to connect each device manually to the appropriate band and manually connect them to Wi-Fi relays if applicable
2. Helix Wi-Fi relays (pods) will no longer function, as they cannot work with the gateway in Bridge mode3. We will no longer be able to analyze your network remotely. This means technical support will be limited with this configuration.
You can activate Bridge mode from the Gateway's webGUI.
I hope this helps!
-JFrancoisD
Greetings AnimeTron!
The Helix Gateway itself does not allow static routes or IP addresses. The Helix Gateway being used to provide the Television service as well as the Internet service at large, the application and firmware were both designed with ease of use in mind, which is one of the primary concern of the majority of our users. As a result, "power users" or users with specific needs requiring a non-standard network configuration may find that some advanced configuration options are not available.
A workaround to this it to configure the Gateway in "Bridge" mode (essentially disabling its "router" functions, including Wi-Fi), then use a personal router as your "primary" router, which you can then configure to your specific needs. You will then be able to connect your other devices to that router and configure your network as needed.
Doing so will however have a few consequences:
1. The Band-Steering function, which allows the Gateway to connect devices to specific bands and channels as well as move devices from the gateway to relays seamlessly, will no longer be available. This means you will need to connect each device manually to the appropriate band and manually connect them to Wi-Fi relays if applicable
2. Helix Wi-Fi relays (pods) will no longer function, as they cannot work with the gateway in Bridge mode
3. We will no longer be able to analyze your network remotely. This means technical support will be limited with this configuration.
You can activate Bridge mode from the Gateway's webGUI.
I hope this helps!
-JFrancoisD
