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Avatar de fernanda
fernanda
Initiate
07-30-2018

Refund for overpay

Hi,

Does anyone know how to get Videotron to pay you back the money that they overcharged you?

I cancelled my account in January and since February I have a balance of -140$. For me, that's a lot of money!

I have called Videotron many times and they always say that the cheque is coming, but it has been almost 6 months and nothing!

I paid more and now they are just making h*ll to give MY MONEY BACK.

Any ideas?

Thanks!

other
  • Avatar de Sarah-ÈveD
    Sarah-ÈveD
    07-31-2018

    Hello, 

     

    We are sorry that you did not receive your money back, and we would like to verify this with you. Since we cannot access your account through the Community, can you send us your phone number in a private message please?

     

    Thank you and have à nice day!

  • Avatar de Sarah-ÈveD
    Sarah-ÈveD
    Moderator - Solution Expert
    07-31-2018

    Hello, 

     

    We are sorry that you did not receive your money back, and we would like to verify this with you. Since we cannot access your account through the Community, can you send us your phone number in a private message please?

     

    Thank you and have à nice day!

  • Avatar de schmfares
    schmfares
    Initiate
    09-16-2019
    I canceled my services last Friday and today I received my last bill and it has only the indemnity fee and they didn't substract or mention the overcharge of one month (the amount they charge in the first bill) what did you do to get it
    • Avatar de Anonyme
      Anonyme
      09-16-2019
      Everything will be settled next month.
      If you got your invoice this weekend and canceled on Friday, it means you just canceled after your billing period which started at least a week before you cancelled.