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Overcharged internet without notification
Hello, I'd like to share my experience with Videotron internet. First of all, we have been a user of the internet of Videotron since 2016, which has been long enough to be a loyal customer. Over th...
Hello again,
I contacted again Videotron by telephone, and this time they said, contrary to our first discussion, all the overcharges cannot be refund since it's customer's responsibility to check and notice monthly rate changes ourselves, and Videotron never notifies us any changes but continues to overcharge us unless we ask them to reset our monthly rate fairly.
I'm really disappointed with their answer and also extremely shocked that we paid such extra charge unfairly for such a long time.
Now it's time for us to reconsider to change our internet provider since we have choices.
Good day,
We would like to invite you once more to reach us by chat at this link on our website https://www.videotron.com/en/contact-us. I understand you have already reach us by phone, but we would like to take a closer look at the situation. You will need to contact the Customer Service, you can either click ''Chat'' in yellow or ''Chat via Messenger'' to reach us via Facebook.
Thank you very much and have a good evening !
