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Internet cuts out on certain sites after the SECOND click, sometimes the 3rd.
I've had this problem for years with my home internet connection. There are certain sites I use all the time, like my college's Omnivox system, Quora.com, and Scotiabank's online banking, that st...
Hi Kevin012994!
I hope the problem was resolved since your original post. Since we have no access to your account and services on the forums, we suggest to contact our technical support service by phone or chat right away whenever you encounter this kind of problem. One of our representatives will be able to make the appropriate verifications.
In addition, a notice will be present to inform you that we are aware of technical difficulties in your area when you try to reach us.
You will find information on how to reach technical support at the following address : < http://www.videotron.com/contact-us >.
Cheers!
If the issue persists with different modems and routers, there is very little chance it's the service itself. I understand that the issue is present on multiple devices. But does the issue happen on multiple browsers from different vendors ?
Three different routers over ten years, wifi AND direct cable connections, all devices and all browsers. Right now there are:
MacPro laptop x 3, same problem over wifi with Chrome, Firefox, and Safari. None of these problems ever show up on our school wifi or any hotel wifi.
MacMini desktop, connected directly with a cable, I can see no difference between this setup and my MacPro, with all three browers AND Mac Mail, which uses Videotron's own email server. This last is why I'm suspecting Videotron is the problem.
Three iPhones and one Android phone, same intermittent wifi.
My son has a PC that he built himself, also with a direct Ethernet cable connection, and it drives him nuts that he is playing an online game and his connection just takes a one-minute break every ten minutes or so, causing him to lose his game. I don't know the details of his system, nor his gaming software.
If the problem has persisted over several routers, computers, and system upgrades, why do you suspect that the problem is NOT Videotron? Videotron is the only common thing in all this. My TV cable connection (also Videotron) is mostly pretty good. It's only the internet that is a problem.
BTW, thanks for all your attention here. I appreciate your effort to help me find a solution.
Hi csmith. Regarding this situation, cleary it needs our attention. Please reach us by chat or preferably by phone so we can test the modem, the router, your devices and the network: < http://bit.ly/FB_Contact_Us >. Thank you!
Cedrik, thanks for the advice. I followed it. The technician just left now after diagnosing a bad modem and replacing it.
Many thanks.
