Discussion de forum

Avatar de DannyITR
DannyITR
Initiate
03-08-2025

Kids can bypass helix wifi lockout by forgetting then reconnecting to network.

Hello,

I’m having an issue where if I pause internet to a particular child’s device (iOS, PC, etc), they have figured out a way to simply sign on again as a new device. In assuming it’s by forgetting the wifi network then reconnecting.

Is there a way I can prevent this from happening? What is the point of having this feature if it can be so easily bypassed?

1 Réponse

  • Avatar de thomas598batson
    thomas598batson
    Initiate
    13-08-2025

    HelloDannyITR​,
    You're right—kids can bypass Helix WiFi lockouts by reconnecting as a new device, which defeats the purpose of parental controls. Bible Chat Ai

    To prevent this:
    - Use MAC address filtering to block unknown devices.
    - Enable device naming and profile locking in the Helix Fi app.
    - Set up manual device approval so new connections require admin permission.
    - Regularly audit connected devices and remove unauthorized ones.

    Helix’s current system has limitations, but these steps can help reinforce control. More details are discussed in this Videotron community thread.

    Best regards,
    Thomas Batson