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Helix Unable to black a device
HI I really hope someone can help me here. I use the Helix Fi app to manage the devices on my network and noticed that I am unable to "Pause" my daughter's wifi usage. I can see her Iphone 11 on t...
Your daughter is, assuming its an ios device like an iphone, using "Private wi-fi Address". A setting under the connexion settings.
It creates at least a second MAC Address for the device.
You then need to pause both MAC Address/devices in helixfi
Your daughter, I assume on an ios device such as Iphone, is using "private wi-fi address" under settings for the wi-fi connection. It will list at least two mac addresses per device.
you must associate both devices to her profile and pause both.
