Discussion de forum
raminolta
05-13-2020Squire
Helix Modem/Router Making a Constant Humming Noise
I have just switched to Helix Internet service since last week. I have notriced the Helix modem/router makes a constant humming sound. It isn't loud but since the room is always quiet, it is easil...
MikeB
09-30-2020Initiate
Ya, this constant hum is terribly annoying! I had the Gateway replaced because of the noise but the second one is just as loud. When the Videotron technician was here setting up the replacement, I overheard him talking to someone at Videotron about "...another one of these that's really loud…", so it's clearly a common problem. His only suggestion was to move the gateway to another room, which does not work in my case.
So, the Helix gateway is excellent at providing a strong signal throughout my condo but it sounds like a neighbour left their vacuum cleaner on and went on vacation.
I may request another replacement.