My smart devices won't connect to helix wifi

Hello,

Our Internet plans currently sold are under Helix, which require the Helix Fi gateway. That device is only offered as a purchase, either with financing or in a single payment, it is not offered as a rental. Our older generation of plans from before used to have loaned devices, but they are not sold anymore. My colleague was mentioning it as a general tip only, Helix does not offer loan/rental options on the device. You are free to buy a used Helix gateway if you find one on your end and activate it with us however.

Thank you.

-Kevin