Discussion de forum
Cptn
06-12-2020Initiate
Helix fi channel
Hi. I would like to know if any body know how to change the channel on the helix fi admin account. Its actually on the channel 11 and I have to much people around me on the same channel. I've try t...
- 26-12-2020
The above solution is sound, however I would like to add a few details:
It's much more convenient to do this using Helix-Fi ( https://helixfi.videotron.com or using the Helix-Fi mobile app ). You can do this from the Connection tab, then going to View Network and Modify. You also don't need to be connected to your network to do this via Helix-Fi (you can do this from Mars as long as you have an Internet connection).
The Channel selection options will only be available on Helix-Fi after the SSIDs have been split between the two bands.
If you are using Helix Pods, it is not possible to separate the networks by band, therefore this solution will not be available. However, the Helix Gateway (like most routers) will typically pick the least congested channel when it reboots.
Happy Holidays!
Bend
09-12-2022Squire
Hey JFrancoisD , I have the exact same issue on my Helix.
Can't find anything on the app (which is terrible btw, why doing a mandatory app that has less configuration than the router itself?) and the web configuration is greyed out.
Can you help me?
Thanks
kayosweaver
18-08-2023Initiate
I ran a WiFi scan using my phone at various points in my apartment and found that my Helix router has chosen literally the worst possible WiFi channels. Any help fixing this would be appreciated.