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Helix fi channel
Hi. I would like to know if any body know how to change the channel on the helix fi admin account. Its actually on the channel 11 and I have to much people around me on the same channel. I've try t...
The above solution is sound, however I would like to add a few details:
It's much more convenient to do this using Helix-Fi ( https://helixfi.videotron.com or using the Helix-Fi mobile app ). You can do this from the Connection tab, then going to View Network and Modify. You also don't need to be connected to your network to do this via Helix-Fi (you can do this from Mars as long as you have an Internet connection).
The Channel selection options will only be available on Helix-Fi after the SSIDs have been split between the two bands.
If you are using Helix Pods, it is not possible to separate the networks by band, therefore this solution will not be available. However, the Helix Gateway (like most routers) will typically pick the least congested channel when it reboots.
Happy Holidays!
Been trying to change channel also but everything is greyed out. Cant do anything.... I dont really like not having control on my router... and the coverage of the router itself is really poor and signal unstable. Please help!
Hello xDaveCee,
We have sent you a private message.
Have a pleasant day!
-JFrancoisD
- Hello JF,
I would like to the same thing on my Helix (change the 5Ghz channel from 151 to 134 to avoid congestion). All of the settings are locked. How can I make the change. - Hello Jean-Fancois
I am having the same problem with channel congestion. I would really like to change to channel 134 on my 5 Ghz channel. Hey JFrancoisD , I have the exact same issue on my Helix.
Can't find anything on the app (which is terrible btw, why doing a mandatory app that has less configuration than the router itself?) and the web configuration is greyed out.
Can you help me?
Thanks- I ran a WiFi scan using my phone at various points in my apartment and found that my Helix router has chosen literally the worst possible WiFi channels. Any help fixing this would be appreciated.
Hello Kayosweaver!
As long as the band-steering feature is enabled (both networks are joined under one SSID), the Helix Gateway will analyze the Wi-Fi environment and adapt by selecting the best channels and bands for each device. This process can take up to 48 hours.
If you have separated the bands, thus disabling band-steering via Helix Fi, you can manually select channels in your Wi-Fi network settings. If channel selection is left automated, like most routers, the Gateway will also scan and automatically select the least congested channel when rebooted.
I hope this helps!
-JFrancoisD
