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Can I wire a Helix WiFi pod using a CAT 5 Ethernet cable?
Can I wire a Helix WiFi pod using a CAT 5 Ethernet cable to extend range? The place where I want to put it (my garage) barely gets a signal so I'd like to run cat 5 to that location so that my car, W...
Hi! Although it is technically possible to operate a Helix Fi pod in this way, the maneuver is neither recommended nor supported. The use of the ethernet jack on the Pods should be limited to connect devices that have no Wi-Fi capability.
A cable connection from the Helix Fi gateway to the Pods can cause unexpected behavior in the Helix ecosystem and thus you would be exposed to unknown and unsupported bugs that are not documented on our side nor our partners.
In case of a poor Wi-Fi signal, it would be best contact the technical support team who will be able to make the appropriate troubleshooting more easily with you.
CORRECTION to my earlier post. Since connecting my pod via ethernet in the garage, I've had all kinds of connection issues with this pod. When I phoned back Videotron customer support, they now tell me the Helix pods cannot be connected to the Helix Gateway via ethernet cable (essentially becoming a WAP - wireless access point)......so my options to maintain a good signal in my garage is to use sufficient amount of Pods to make short signal hops (if keeping only Videotron hardware) There are other options to consider, like setting up a new network in the garage (different SSID) using a WAP that would be wired to the Helix Gateway.
