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Avatar de mathlal
mathlal
Squire
16-09-2019
Résolu

Helix et point d'accès (Ubiquity)

Salut groupe !   Je suis présentement client vidéotron (illico et internet). Je roule mon propre router avec un point d'accès (Ubiquity Unify).  Le wi-fi est donc désactivé sur mon routeur et Ubiq...
  • Avatar de PatrickM
    03-03-2023

    Hi OMG, if 5G is not available, your device will switch to the next available technology depending on the area which is mainly LTE.

     

     In addition, considering that all major American operators have ceased their 3G network for several months already, we strongly advise you to make sure that you have a VoLTE compatible SIM card and that the VoLTE service is active on your line otherwise you could experiment issues with phone calls.

     

    You will find all the details on the verifications to be completed available on our website: https://videotron.com/en/support/mobile/networks/volte

     

    If in doubt, do not hesitate to communicate directly with our technical support team by phone or chat!