Havent received my promotional from Nov 2019
This is my last resort before I file a formal complaint. During a pre-black Friday event in 2019 you were offering a free Samsung tablet. At the time I was on a bring my own phone plan so there was no need to change. But taking advantage of the promotion prompted me to change my phone. Since there was no stock available, the sales rep told me I would receive it once stock was available. Up to now I have followed up several times and at one point a supervisor was supposed to call me back within 24 to 48hrs. It's been a month. And I'm sure the person who answers this post will tell me to call and talk to a rep. What do I do?