Customer Service
Emailed the VP of customer service of Videotron. No reply. Then re-mailed and advised that I was going to the media. Had someone call me back. The only thing they could say about their customer service is that they will take my comments into consideration. They truly do not know how to resolve an issue. Spoiler: This issue all started because I wanted to increase my services with them! No request for credits, no discounts. Just wanted to increase my services. Hope the media will pick up my story!!
My first experience with Customer Service
I am having a terrible first time experience with Videotron customer service. I signed up my 4 lines with one line on a 2 year contract with a new iPhone. After talking for 2 hrs with Videotron rep including going through credit check, I was told it passed and I should expect my phone and the 4 SIM cards delivered in 4 days. With TELUS, I can run to their store on the same day and get my phones setup. No worries, I’ll be patient with Videotron and wait. After 6 days, no delivery, so I called Videotron and I was told they didn’t have a record of my credit check that is why there was no delivery coming. I asked why I wasn’t at least contacted. I was told they didn’t have a record of my phone number. I mean what kind of phone company loses a client’s phone number?? I was so upset I asked for the customer rep that I dealt with before to call me back. While waiting for a call, I’m posting in this forum hoping to share my experience.