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Arashshah
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Inscrit le il y a 7 ans
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Re: Why no VoLTE when switching from Contract to BYOD?
Actually I did go through chat first and after a few tries the rep said that VoLTE is not compatible with BYOD discount. That's when I did some digging and found the Videotron disclaimer that to me showed different treatment for iOS vs Android. I am glad that this is fixed and hopefully the thread will be useful to someone else if they have the same issue (i.e. If a representative on the phone or chat is unaware that this is actually possible).14 kVues0like11CommentairesRe: US plan 120 day/year limit?
The fine print says: "If customer's voice (in minutes), text messages (SMS), photo and video messages (MMS) and data (in KB) usage exceeds 120 days per year in the United States, Videotron reserves the right to charge customer for excess usage and suspend the US Travels privilege. "3,8 kVues0like0CommentaireRe: Why no VoLTE when switching from Contract to BYOD?
Just to wrap this up. Got a call from an very nice representative (Mounir). Sorted everything. VoLTE added to the account and working. I have to say, I have been very impressed with the majority of the representatives at Videotron. Thank you Francois for forwarding the message and thank you Mounir for fixing this for me.14 kVues1like13CommentairesRe: Why no VoLTE when switching from Contract to BYOD?
The Android phone was bought from Videotron. I already had VoLTE activated while I was on contract. It worked perfectly fine. I was at the end of my contract and instead of getting a new phone I just kept the same phone and signed up to BYOD plan. There is no technical barrier, it's just a policy barrier. The trick that you suggested further goes to prove that the policy makes no sense. Hopefully, someone at Videotron can either explain why this can't be done or they can change the policy to allow compatible Android phones bought from Videotron to benefit from VoLTE.14 kVues0like15CommentairesWhy no VoLTE when switching from Contract to BYOD?
Hi, I have a Galaxy S7 that I got through contract from you. My contract came up and I switched to a BYOD plan. Now I am told that VoLTE is not compatible with BYOD discount. The Videotron website says: "Customers subscribed to a Videotron service but with no agreement, and who own an unlocked VoLTE-compatible iPhone with VoLTE SIM card can use the VoLTE feature. However, they need to activate the feature before being able to use it. Customers subscribed to a Videotron service but with no agreement, and who own an Android device cannot use the VoLTE feature." Why is this? It can't be a thing chnical issue since my phone had VoLTE while I was on contract. So this is a policy and it puts non iPhone phones at a disadvantage. Thanks.Résolu15 kVues0like17Commentaires