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Paper invoice
My 92 year old mother-in-law was judt told by Videotron that she can no longer receive her cable invoice by mail, only by email. She has no internet-no email, therefore, they told her, no TV. She has been a customer of Videotron for over 40 years. Obviously she is not of the digital age, but I can't believe they are forcing her out because she has no email address to receive her bills. Why don't they just charge her the cost of the stamp and continue as they have done for all these years. Have they no compassion? Can they not make exceptions for long-time customers?Résolu6,4 kVues0like1Commentairewhy can't we still receive paper invoice by mail
My 92 year old mother-in-law, who has been a customer of Videotron for 40 years was told today that she will no longer be receiving her invoice my mail, and that she needs to provide an email address in order to receive her bill. She doesn't have email, she went to Videotron today to explain. She came away with the impression that no email address-no TV. Now this 92 year old woman is panicking. Has anyone heard of such nonsense? To threaten to cut off her TV if they don't receive an email address from her? Videotron are greedy bullies. Charge the poor woman the cost of a stamp and mail her her invoice....call it the "grandmother" clause.Résolu7,3 kVues0like2Commentaires