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PrivateEye1
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Government help for low cost plans
Does Videotron participate in the Govt. of Canada initiative to offer low cost Cell and Internet services to eligible families and seniors. Web sites say they do, but nowhere do I find info on How to Connect. I think the programme is called Connecting families.Résolu2,8 kVues0like1CommentaireRe: Overage data fees credited if you have a power outage due to the ice storm
07 April. Vincent, maybe you can explain this to me - Yesterday I called Customer Care (on phone with a nice guy to whom I complained about charges for data limits. (I DONT HAVE A DATA PLAN EXCEPT WHAT I GET with WIFI.!!! He eventually me a $25 credit - I said I wanted full credit! Again I was put on hold, and he came back saying all charges would be credited. (I was on the phone almost 2 hours fighting for this) . How discouraging it was sto continue!!! So today I see an announcement that those extra charges will be reimbursed for everyone. I'm sure this happened to many people and that many complained. I can't help but be skeptical of the motives of turning on your data, without any prior notification, when you do not even have DATA. Maybe I just don't understand the technology? Any thoughts on this? On a positive note....at least someone who was very caring, patient, and reliable (to get back to me) answered the phone at Videotron and with a great deal of pressure from me, finally gave me an answer.8,6 kVues0like0CommentaireChange my phone???
Videotron is telling me I have to change my phone to "avoid any unpleasant surprises" Thing is, my phone, an LG6, works fine and I don't WANT to change it!!! I'm a senior and can't take any hassle. I use my phone for very little - just ordinary phone calls, mostly local, and don't travel. So will my phone still work? What "unpleasant surprises" are they threatening me with? Do I HAVE to change my phone to stay with Videotron? Thanks for your advice!Résolu659Vues0like4Commentaires