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Stingray channel numbers on Helix

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AnimeTron
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Stingray channel numbers on Helix

Hi!

 

I have just switched from Illico to Helix, and the first thing I discovered was that all of the channel numbers have changed! 

Of course, the common advice is that I "just have to talk into the remote", but this isn't always practical, for a number of reasons, including:

1) I use a universal remote (Harmony Ultimate Home), which now must be reprogrammed

2) I don't always have the TV on, i.e. I often listen to Stingray Music, so stream directly to my stereo. 

 

So my main question is: Where can I get a listing of all of the Helix channels, with channel numbers? (yes, I can weave my way through my account to see the page with all of the icons, but I must hit "Details" for each, to see the channel number.

I have been all over the Internet, Videotron "help" pages, and this forum, and I keep landing on the Illico channels, which are different.

 

To add to the above - and this may be most important - Where can I find the list of Stingray channels on Helix?  Even the "My Channels" page in my account does not list Stingray stations. For instance, The Blues on Illico Stingray was 529, and on Helix it's 544.

 

Thank you!

 

2 REPLIES 2
PatrickM
Moderator - Solution Expert

Hello @AnimeTron,

 

Unfortunately, there is currently no page that lists all the channels and positions in one place. Indeed, you can retrieve this information after a few manipulations by the online account or even directly by the time guide of the Helix receiver. A workaround in the meantime could be to add these channels to your program guide favorites and then change the guide's display to select the "Favourites" list to sort unnecessary channels. We can understand, however, that it would be very convenient to have access to such a list and we pass the suggestion on to the product team. Regarding the Stingray positions, they are between positions 504 and 564.

 

Thank you, Patrick, for your response (as disappointing as it is), and for passing it on to the prod/dev team.

Seems a pretty basic and simple thing to do, to produce and publish a page with your offerings. Not everyone can or wants to "talk to the remote", or hunt through a video guide (even if filtered).

I'm aware, of course, of the manual approaches you've suggested, and where Stingray is on the "dial", I was just hoping for something simpler. 

Ah, well. C'est la vie!

 

Salutations,

  -Paul

 

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