Illico TV to Helix TV - A step backwards in some functionality

[dannylam24]

Hello, just switched to Helix from illico TV and although the Internet speeds are better, the Helix TV is not as good as illicoTv.

1. Illico TV when you were on a channel and something comes up where you can't continue to watch your show, you press record and it would record from start to end. On Helix TV it does not do that, it records at the point in time you pressed record.

2. On Helix TV you have the option to restart a show. However it does not allow you to fast forward, you have to press Go to Live and then rewind to reach the point in time that you want. If you went too far by mistake, you can't forward... You have to go live and then rewind. What the heck functionality is that!!??


3. Illico TV had 1 hour buffer, Helix TV has 25 minutes. If you wanted to go back 30 minutes in time. You have to restart, go to live, then rewind 30 minutes. Can't fast forward, and what is annoying is that some shows you can fast forward so it's not consistent.

I have 30 days to go back to illico. However can you stay on Helix internet and go back to Illico TV??? If they can put the 1 hour buffer, record the start of a show if you were on the channel from the beginning, fast forwarding in on demand on Helix TV that would already be a good step in the right direction.

[dannylam24]

I guess for the time being you have to be on the ball and just record everything that you will possibly want to watch ahead of time... That's the message I get from Helix TV.

[OlivierC]

Hi dannylam24, 

I would recommend contacting the customer service to address the situation, we will notify the right team. 

https://videotron.com/en/contact-us

Have a great day!

[MrBill]

@dannylam24 What did you end up doing? I'm in the same boat and given your post is over 2 months old and I am still experiencing the issues you described, see that nothing was done to resolve the limitations.