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Helix tv reception


Hi, has anyone else been experiencing reception problems on helix tv. I live in Montreal and it started about 3 weeks ago. I have a 4k tv and the picture goes from perfect to awful non stop. Freezing, pixelating, blurry, snowy, etc.. i spoke with a technician, and we did all the resets but it didn’t fix it. Netflix is perfect so I know it’s not the tv. I checked all connections and they’re good. 

Thanks for any info


Not applicable
How far is your helix terminal from the router? Are you connected on wifi or wired? Have you tried a different hdmi cable? Different hdmi port? Is you hdmi cable going directly in the tv or goes trough a sound system?