\n
\nLa discussion s'éloigne du sujet original qui concerne le bris et remplacement de la télécommande. Pouvons-nous ramener celle-ci vers les télécommandes afin que la discussion demeure pertinente pour d'autres utilisateurs ayant des difficultés similaires svp? Merci!
\nNous pouvons comprendre le désagrément @sylph6100 et ce n'est définitivement pas le type de service que nous voulons offrir à notre clientèle. Nous avons d'ailleurs des processus de \"coaching\" en place pour ce genre de situation. Nous vous avons envoyé un message en privé afin de récupérer vos coordonnées si vous désirez en discuter davantage. Il est aussi possible de nous contacter en tout temps: http://www.videotron.com/residentiel/nous-joindre
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Merci encore et au plaisir!
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