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wifi configuration


Hi folks, my wifi gateway page in my browser no longer allows me to manage my wifi configuration. It says

" Wi-Fi Mode, Security Mode, Channel Selection, Channel Mode, and Channel Bandwidth are being managed automatically to help optimize your home Wi-Fi network and improve Wi-Fi coverage. To edit your Wi-Fi Network Name & Network password, please download the Videotron Helix Fi app or visit . "

I tried adding a screenshot of this message for clarity but was getting a permission denied error upon uploading an image from my pc.


How can i change this to allow me to configure my wifi network manually? I don't want it to be configured automatically and scouring the help information and forums has led me to very little info. This was not the case when i last checked a few months ago.


Thank you.


Moderator - Solution Expert
Moderator - Solution Expert

Hi @potema


If you receive this notice, this means the Helix Fi gateway has been upgraded with software that manages advanced WiFi settings automatically to help optimize your home network and provide the best performance possible. Advanced WiFi settings for gateways with this software enhancement cannot be managed from the Web admin tool or Helix Fi app. We will  however forward your comment to the team that compiles requests for improvement of our services.


oh so being able to manage it myself is a feature that's just been straight up removed? that seems very weird to me.

Yes, it would be important to many to be able to tweak our wifi as needed, can you please remove this blockage?

Yes, this is a must, Bell does it and if nothing changes I will be going back to them...

There should be a way for power-users who know what they are doing to allow this access. For +90% of the population restricting the Internet settings is not a problem and should be the default.

I have a problem with a device that keeps dropping off the Wifi network. The user groups all say that the problem can only be solved by changing channel on the router. Of course I can't do this on the Helix gateway as discussed above. I have many strong signals on channel 11 from my neighbors but I am stuck with it!