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Avatar de Daisy
Daisy
Initiate
06-26-2019

Terminal

Changed my box now the recorded programs on my pvr do not show up on my new box

  • Avatar de MayaP
    MayaP
    06-28-2019

    Hi!

     

    That actually sounds like a multiroom issue. We may need to manually activate the multiroom service in the new box for it to "see" the PVR (other box in another room). Tech support can do that relatively quickly! You can get in touch with us by phone and chat: http://www.videotron.com/residential/contact-us

  • Avatar de Anonyme
    Anonyme
    06-26-2019

    Hello Daisy, 

     

    when you change your box, recordings are not transferred to the new box. 

    If your old box has not been desactivated, you can still connect it to the TV without connecting videotron... and you should still have access to your recordings for a period of 30 days. 

  • Avatar de MayaP
    MayaP
    Admiral
    06-28-2019

    Hi!

     

    That actually sounds like a multiroom issue. We may need to manually activate the multiroom service in the new box for it to "see" the PVR (other box in another room). Tech support can do that relatively quickly! You can get in touch with us by phone and chat: http://www.videotron.com/residential/contact-us