Problème plutôt étonnant. Quand tu fais appel au soutien technique, ils n'hésitent pas à envoyer un technicien, si besoin est. Mais pour ne pas faire déplacer un technicien inutilement, je vérifierais d'abord :
1) Si tu fermes le terminal 4K AVANT de femer la télé, cela règle-t-il le problème?
2) S'assurer que ce n'est pas l'alimentation électrique du terminal 4K qui est coupée quand tu fermes la télé... ce qui expliquerait que le terminal va devoir rebooter à chaque fois. En d'autres mots, le cable d'alimentation électrique du terminal 4K est branché dans une prise électrique du mur, dans une barre d'alimentation, dans un récepteur a/v,...
3) Faudrait nous en dire davantage sur le no et modèle de la télé et sur ta configuration. Le cable HDMI qui part du terminal est branché direct dans la télé ou dans un système de son?
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Bonjour emvisoor!
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En effet, ce comportement n'est pas normal et je suis d'accord avec les suggestions proposées. En principe, l'allumage des équipements ne causera pas un redémarrage du terminal. Au besoin, je vous invite à brancher le terminal dans une autre prise électrique si ce n'est pas déjà fait ou, direct à la prise au mur si vous utilisez une barre multiprise, un parasurtenseur ou si le fil est branché dans un autre appareil comme avancé par Plaroc .
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Pour vous offrir une solution, la meilleure chose à faire serait de contacter notre support technique qui pourra procéder au diagnostic nécessaire, Au besoin, un technicien peut être déplacé pour valider l'appareil. Si l'appareil est en location ou toujours sous garantie, il peut être remplacé. Ce département est disponible en tout temps par téléphone et jusqu'à minuit tous les jours par clavardage: http://www.videotron.com/residentiel/nous-joindre
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Ceci dit, je remarque que votre commentaire n'est pas tout à fait en lien avec la publication originale puisqu'il est question d'un problème technique. Lorsque possible, je vous conseille de créer un nouveau sujet et d'y exposer votre questionnement ou problématique afin qu'elle soit plus visible, les membres de la Communauté pourront ainsi mieux vous répondre!
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Au plaisir!
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