Discussion de forum
Spam Filters / Inbox Error Messages
Lots of spam emails have been getting through lately, so I added some mail filters to automatically move them to the Spam folder. The filters work sometimes, but not always. Some messages go the Spam...
Had the same problem in December, have Videotron Customer Support reset your mailbox.
The real solution .... Attention Videotron Admins... is to add the "Sender Name" field to their server filters in the Videotron Webmail interface. This way the spammers won't be able to use those alias's such as "Norton" or "McAfee".
They usually use the same alias or "Sender Name", but always a different email address...
Click on the "From" field on a spam email, you'll see the real email address appear.
This is what is known as the "Sender Name", it's what masks the email address in the "From" field and was originally meant to make it easier to identify friendly emails... but was really handy for spammers to hide behind... unfortunately.
