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Avatar de mike96
mike96
Initiate
08-14-2023

New ipv4 address

How can i get a new ipv4 address as i dont see a way to configure it in that admin section of the Helix gateway site
  • Avatar de RussellNasir
    RussellNasir
    08-25-2023
    mike96 wrote:

    How can i get a new ipv4 address as i dont see a way to configure it in that admin section of the Helix gateway site

    You can try power cycling your modem or router. Disconnect the power source, wait for a minute or two, and then plug it back in. This can sometimes trigger the device to request a new IP address from your ISP.

Avatar de JulieL
JulieL
Moderator - Solution Expert
08-27-2023

Hi! Like the previous comment says; that's the only way to potentially get a new IP address aside from connecting a different device. We use dynamic IPs and there is no manual way of choosing or changing an IP on a residential service.
Have a nice day!