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Helix ethernet not working with D-Link ethernet switch
After setting up my Helix gateway I discovered that the ethernet is not working if I use my D-Link ethernet switch to add more ports. The wifi works, and the ethernet works if I don't use the switch....
Hello,
Starting this week, my ethernet port connected to a TP-Link 16 ports stop working, all computers lost Internet connection. I called Videotron and trying to troubleshoot, I thought it was a bad switch. I install another switch, a D-Link 8 ports and the connection to the Internet resumed.
Yesterday, I lost the connection to the Internet again with the D-Link. I reset the Helix and reinstalled my 16 ports TP-Link switch and everything is working.
Last week, I changed the way my switch is connected to the network. I have a high performance Asus router in AP mode connected to the other ethernet port.
My 16 ports switch was connected to the Asus router before last week. Because I need to restart the Asus router occasionally to restore WIFI connexion devices like WIFI dimmers and plugs, I connect the 16 ports directly on the second port of the Helix to avoid losing Internet connection on the wired computers while I restart the Asus.
For how long will it work?
I suspect the ethernet port of the Helix to block traffic because of suspect network traffic. It was working fine for 3 months will connect on the Asus router.
