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Bad internet quality, Don't know what else to do!
Hi,
I've been a videotron internet user for the last 4 years and was overall happy with my internet. I work in visual effects and need high frame rate for my work. we use pcoip on a thin client with HP anywhere client to connect to a linux machine.
Everything was good since about a month ago, where the quality of internet went down. it got slow and laggy. I contacted videotron support and was told my line was okay. After insisting more, they sent a technician and he changed our helix modem. Also I upgraded our package to 1 Gbps.
However the problem is still there. I'm using a CAT8 Ethernet cable from helix to my dell machine. And according to the technician, the cables outside of our house are good.
my Pcoip has a connection health monitor. It shows:
Connection=Poor
Packet Loss = 0.7%
Latency = 77 ms
When i do a speed tests, i get different results depending on which test i do. Using the page we use at work:
Download = 70.6 Mbps
Upload = 49.1 Mbps
Ping = 74.1 ms
Jitter = 3.60 ms
But using Ookla speed test:
Download = 390 Mbps
Upload = 56 Mbps
Ping = 15 ms
Using Librespeed:
Download = 202 Mbps
Upload = 61 Mbps
Ping = 19 ms
Jitter = 2.21 ms
I contacted videotron again, and they said there's nothing more they can do and it is what it is. We live in Saint-Hubert in south shore of Montreal. Unfortunately there aren't many other internet options available here, there is only Bell, but the maximum speed they offer here is 100 Mbps which is too slow for me.
I don't know what else i can do. I'd really appreciate any help i can get. Thank you!
2 Réponses
It sounds really frustrating when the internet keeps acting up even after trying the usual fixes. Sometimes checking local service updates or comparing recent outage reports can help identify whether it's an area-wide issue. I recently came across Okaloosa County Records while looking through public information resources, and it reminded me how useful organized online information can be when you're troubleshooting different situations. Hopefully your connection improves soon or your provider can pinpoint the cause.
Poor internet quality can be incredibly frustrating, especially when it starts affecting your daily routine or work. While looking into different ways people troubleshoot ongoing issues, I also came across Yolo County Records as an interesting public resource for legal information. Hopefully your provider can identify the cause soon, whether it's a signal issue or something with the local network. Wishing you a quick and lasting fix!
