Discussion de forum
Accessing email through a mobile device
I try to keep this straight to the point. accessing email through a mobile device such as my Samsung S9+ phone, or my Samsung Tab s4. I have tried multiple email apps, on both phone and tablet...
Hello Elizabeth!
The username (the Email address) and the password for your Videotron Email address are the same, whether you are using the Webmail of our website or an Email client software.
The exception to this is if you are reaching the Webmail through the Customer Center, as the credentials may be different between the Webmail and the Customer Center.
Do not hesitate to contact us by phone or chat for assistance. You will find the contact details for our Technical Support on this page : https://videotron.com/en/contact-us .
Have a great day!
-JFrancoisD
Thanks, but after calling support, no one could assist. Having a samsung s9+and or samsung tabs4, neither of which can I setup a email address through any of a dozen apps. None work. I have tried many times and support doesn't know any advanced setup or tips and tricks, all they do is read off a script. They say all you do is put user name or email and password and voila. Merd. It doesn't work. Having to login manually through your customer website and access mail defines the purpose of Having a mobile phone and or tablet for the go. Complete waist of time. Do I download the videotron app does it offer this service?!? Or just another waisted time.. I have put this off after my last reply cause there really isn't effort in trying to fix this problem.
