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Avatar de Deesan
Deesan
Initiate
03-12-2022

Unable to bridge Helix 2

Hi,   today videotron came to install helix fiber internet at my shop. First thing I wanted to do after the tech left was to put the helix 2 in bridge mode in order to use my Asus GT-AXE11000 route...
  • Avatar de SamusAran
    SamusAran
    03-14-2022

    He says he has a fibre modem so I guess the gateway is in EWAN mode.  It cannot work in EWAN and Bridge mode at the same time

Avatar de VincentRoyal
VincentRoyal
Disciple
09-25-2023

Hello ,

 

SamusAran, do you mean that there is no way to use our own Router and not "Double Nat" with the fiber ?

Deesan, did you find a solution ? (I have exactly the same setup as you, and I am thinking about moving to Helix fiber)

 

Thanks.

Vincent

  • Avatar de SamusAran
    SamusAran
    Super utilisateur
    09-26-2023

    At that time, the Helix Gateway was not able to be in EWAN mode to connect to the Fiber modem and also in Bridge mode so you can use your own router. 

    However, my comment is more than 18 months old, they might have fixed that problem since.