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Avatar de Deesan
Deesan
Initiate
12-03-2022
Résolu

Unable to bridge Helix 2

Hi,   today videotron came to install helix fiber internet at my shop. First thing I wanted to do after the tech left was to put the helix 2 in bridge mode in order to use my Asus GT-AXE11000 route...
  • Avatar de SamusAran
    SamusAran
    12-05-2020

    Il n'est pas possible de bloquer les données mobiles dans l'Espace client.

Avatar de VincentRoyal
VincentRoyal
Disciple
25-09-2023

Hello ,

 

SamusAran, do you mean that there is no way to use our own Router and not "Double Nat" with the fiber ?

Deesan, did you find a solution ? (I have exactly the same setup as you, and I am thinking about moving to Helix fiber)

 

Thanks.

Vincent

  • Avatar de MichelTrish
    MichelTrish
    Initiate
    31-03-2022

    Thank you and I will pester them again if no reminder email comes in April. I have the dates when both bills are issued and will be on the lookout for them. I did check the spam folder, and the email address works fine as I get Helix news and other mailings from Videotron without issue.  Thank you again, hope this will be solved soon!

  • Avatar de JFrancoisD
    JFrancoisD
    Moderator - Solution Expert
    29-03-2022

    Hello Michel! 

     

    This situation may be caused by your e-mail provider blocking the billing notification. Have you checked in your inbox's "spam" folder? Another possible solution would to change the Email address to which your invoice notification is sent (such as switching from a Hotmail to a Gmail, for example). 

     

    If this does not fix the issue, do not hesitate to pester our Technical Support as we can only resolve an issue that we are aware of. If an issue is not resolved after an initial contact, our representatives have multiple options to push further, including contacting their help desk or even escalating to the technical satisfaction team.

     

    I hope this helps! 

     

     

    -JFrancoisD