Forum Discussion

Noneedfor's avatar
Noneedfor
Initiate
5 years ago
Solved

Helix Fi 2 and Xbox Series X ethernet problems

new Helix Fi 2 router with 4 ethernet ports:   1 port to pc 1 port to Deco mesh unit 1 port to simple switch w 8 ports 1 port to Xbox Series X   the Xbox CAN get Helix wifi connection (300 MBP...
Helix
XBOX
  • CedrikS's avatar
    CedrikS
    5 years ago

    Hi Noneedfor. If you cannot make your Xbox work with one of the ethernet ports of the gateway, we strongly suggest you reach our technical support over here: http://bit.ly/FB_Contact_Us.

    Thank you!

HMatrix's avatar
HMatrix
Spartan
5 years ago

If you plug your Xbox to one of the 8 ports and get only 95Mbit/s, that is surely your ethernet is running at 100M instead of 1000M, so you have a bad cable, the ethernet falls back to 100M from 1000M is some of the wires are bad.  Unless someone can tell me how to look on the Helix web page how ethernet port speed is currently.

So change your cable, as Helix ethernet port is 1000M, I saw very often bad cable causing 1000M fallback to 100M.