Someone could subscribe to services on your behalf without you even knowing it. Known as subscription fraud, this type of scam is namely present in the financial, ecommerce, and telecommunications (Internet, TV telephony) service sectors. The good news is that you can detect it early and take actions to protect yourself.
- What is subscription fraud?
- The forms it can take
- A few signs to look out for
- Simple habits to protect yourself
- Good reflexes to adopt if it happens to you
- Videotron can help
What is subscription fraud?
Subscription fraud occurs when someone uses stolen or manufactured personal information to open an account on behalf of someone else. The scammer can then get products and services, like a cellphone, with no intention of paying for it.
Scams—especially those associated with services—lead to significant financial losses for Canadians each year. Subscription fraud is very present in Canada. A better understanding is the first step to reducing the risks of falling victim to this type of scam.
The forms it can take
Subscription fraud, particularly in the telecommunications sector, can take many different forms.
A false identity used to open an account
The scammer creates a profile using stolen or made-up information, sometimes supported with legitimate-looking documents. They are used to pass the identification verification steps and open an account.
An existing account diverted without your knowledge
Rather than creating a new account, the scammer accesses an already active account. They can then add services, modify options on the account, or order a new device.
Devices obtained and resold illegally
Some scammers subscribe to services in order to obtain a high-end device linked to the agreement. The device is then resold, and the charges remain on the victim’s account.
SIM swap
A scammer can convince a service provider to transfer your telephone number to a new SIM card. Once the transfer is complete, the scammer receives your calls and texts, as well as the verification codes associated with your accounts.
A few signs to look out for
Here are some clues that something is up:
- Unusual charges on your statements
- Invoices or collection notices for services you never requested
- An unknown account or fees appearing on your credit card statement
- A request for credit being refused for no apparent reason
- You stop receiving mail associated with your services
On their own, none of these signs confirm that a scam has occurred, but they are worth looking into. When in doubt, it’s best to ask the question.
Simple habits to protect yourself
Some daily habits can lead to concrete results:
- Consult your Equifax or TransUnion credit report regularly
- Choose robust, unique passwords for each of your accounts, following the security requirements
- Activate the multifactor authentication option whenever offered
- Share limited personal information online and on social media
- Take the time to check any unsolicited email, text, or call asking for personal information
Good reflexes to adopt if it happens to you
If you notice something unusual, here are the steps to follow:
- Contact your service provider to report the situation and secure your account
- Report the fraud to the Canadian Anti-Fraud centre at 1-888-495-8501 or at antifraudcentre-centreantifraude.ca
- Check your Equifax and TransUnion credit report for any activity you do not recognize
- File a report with the local police if services or devices were purchased under your name
You are not alone. These resources exist to help you get back control quickly.
Videotron can help
If you have doubts, contact our Support team by phone or online to report any unusual situation or to secure your account.
You can also activate the Helix Fi advanced security feature to protect any devices connected to your network.
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Publié 11-05-2026
Version 1.0
