Manage your notifications options
Because sometimes, you have to take a break from your online life. Because sometimes, too many emails is just . . . too much. We understand, and that’s why we want to show you how to manage your options for Community notifications: Sign in and go to the My Settings in your profile Click on Subscriptions and notifications Choose the Notifications settings tab Select the notification option that’s best for you, and you’re done! Happy navigating in the Community!
Videotron changing contract prices, claiming it was an error
A warning to other customers, Videotron is playing games on agreed prices in contracts. I received a letter stating that the DUO offer discount of $20 on my internet package is apparantly an error, yet when I signed up for mobile service back in 2014 it was part of the deal. I qualified and could keep the DUO offer if I have a mobile service along with another Videotron service with a minimum of $60 (which I do). After years of having this offer and after many changes to my account (being reassured I still qualified for this offer as long as I met the terms outlined in the contract) they've decided to claim it as an "error", how convenient. After speaking with one satisfaction he agreed it was shady and that I was not the only customer affected and calling in, however upon requesting to speak with a supervisor I was hang up on (thanks videotron). The second agent seemed to understand right off the bat but offered no advice/no counter satisfaction offer and was not willing to workout something at all. I find it unfortunate that Videotron has finally reached the customer service levels of Bell and Rogers, that is not honouring their own contract and their own terms.
