TV Security and Parental Control: Setting up Your PIN
It can’t be stressed enough: securing all your devices is essential. I can already hear you asking: “But why would I need a PIN on my TV?” For one thing, to prevent unwanted or unexpected purchases that lead to eye-popping charges on your next invoice. Second, to keep your jaw from hitting the floor when you find your kids enthralled by content that is not appropriate or that does not communicate the same educational values as those you teach at home. Don’t worry—we’ve thought of everything you need to make sure your family’s TV experiences are always simple and fun. Purchase PIN and Parental Control PIN on Helix TV When enabled, any paid content orders must be confirmed using the Purchase PIN. Just press the HELIX key on your remote control, select Settings, then Purchase PIN. Enable it and create a four-digit PIN. Choose a PIN that you can easily remember, but that your kids won’t guess on the first try! Parental Control allows you to set restrictions on content access, channels, applications, and when the television can be watched. Use the “Parental Control” voice command and activate Parental Control by creating your four-digit PIN. Then set the parental control level and the restrictions you want. This Parental Control PIN will be required to change current settings and to access restricted content. Tip: Don’t struggle with the two PINs—you can use the same PIN for both features. This is convenient, since you need to configure them separately on each Helix TV terminal and mobile device with the Helix TV app. Learn more about how PINs work on Helix TV. Administrator and Parental Control PINs on illico TV The administrator PIN enables you to order content on channel 900, modify your services, and access Parental Control. Since the default PIN for all illico terminals is 0000 (and can’t be considered a well-kept secret), change it to make it more secure. For the illico New Generation terminal, press the A key on your remote control, select Settings, then Controls and Limits. Enter the current PIN and select Modify Your Admin PIN. You can then create your new four-digit PIN. Do you have a first-generation illico terminal? See these instructions. With your administrator PIN, you can activate Parental Control to filter certain content by age group or even hide adult content. On the illico New Generation terminal, press the A key on your remote control, select Settings, then Controls and Limits. Enter your PIN, select Edit Controls and Limits, then activate Parental Control. See the instructions for a first generation illico terminal. Tip: You can let family members order paid content without having to share your administrator PIN. The Order PIN is a second PIN created specifically for ordering paid content. Set it up. Learn more about how PINs work on illico TV. Since I began by telling you that security is important on all your devices, here are a few other useful reads about the various PINs you can use: For appropriate TV content on your mobile devices: Configure Parental Control on the Helix TV App For safe browsing and easy access management: Enable Helix Fi Parental Control For secure voicemail on your mobile phone: Set up your Mobile Voicemail PINTV by Videotron: Something for everyone
Have you ever scrolled through the entire TV schedule without finding anything that really tempts you? Those fruitless searches can be frustrating, especially when you were hoping to unwind after a long day. Don’t spend the entire evening watching news: Videotron offers a vast selection of TV channels and plans so you can enjoy content that suits you, based on your interests. Made-to-measure plans Everyone’s different and has different preferences. Videotron offers a wide selection of TV content for every taste. Whether you like to watch sports, movies, TV series, travel shows, or anything else, our TV channels give you exactly what you’re looking for. Having a custom package is like being a kid in a candy store: so many delicious choices! Why settle for a prepackaged assortment containing some candies you don’t like when you can pick and choose exactly what you want and be completely satisfied? Your onlydilemma will be figuring out what to watch tonight! Types of plans available With Helix TV Seven TV plans are available, plus three TV App plans. To the TV Basic service plan (which includes 23 HD channels, including all the general Canadian channels), you can add a selection of 5, 10, or 15 Popular channels of your choice, or go with the Sports option, which lets you add 10, 15, or 25 Sports or Popular channels of your choice. And you also have access to a host of integrated apps, such as Netflix, Prime Video, YouTube, ICI TOU.TV, etc. And for dessert? À la carte channels! Enjoy complete flexibility and freedom of choice! To the plan you choose, you can add other channels you like from the Premium and Other Specialities channels to your plan, such as Club illico and Vrai, which offer exclusive original Québec productions and international hits. What if I change my mind? You can change your channel selection at any time, but you should know that any newly added channel must be kept for at least 30 days before it can be changed again. You can easily make the change online. Learn how to change your channel selection.New Videotron Customers – Get started in 5 easy steps!
Sign up to My Account or the Customer Centre If you’re subscribed to the Helix services, sign up for My Account. If you’re subscribed to Mobility, illico TV, Internet, or Home Phone services, sign up for the Customer Centre. Why is it useful? Because in My Account and the Customer Centre, you can manage your account securely and without waiting. Want to check your balance or track your mobile data usage? Check your services and equipment? Change your plan or TV channels? It’s all done online, in just a few clicks! Familiarize yourself with your invoice EThere’s a lot of information on your first invoice, so it’s not always easy to understand it at first glance. In order to be well informed and reassured,here is some valuable information that will enlighten you, depending on the services you subscribe to: First invoice for Helix services First invoice for Mobility, illico TV, Internet, or Home Phone services For a better understanding of your invoice, the article SOS: I received my first invoice also offersa helpful explanation. Install yourself or prepare for the technician’s visit Helix self-installation If you have chosen to self-install your Helix equipment, you will receive your equipment by mail and can install it at your own pace using our online detailed instructions and video tutorials. In case a pre-installation connection appointment is required,see how to prepare for it. Installation by a technician If the installation of your services is done by a Videotron technician, make sure that you are present at your home on the given date and see how you can prepare for this appointment: For Helix services For other Videotron services Manage your Wi-Fi like a pro Because we like to have control at our fingertips, Videotron’s mobile applications simplify the management of your Wi-Fi network. Helix Internet Service: The Helix Fi app allows you to manage all aspects of your network, users, and connected devices and objects from your mobile device, wherever you may be. Residential Internet service: The Videotron WiFi app lets you configure and customize your network, check its quality, and set up user access schedules from your mobile device. Explore your TV entertainment Are you a Helix TV subscriber? Take the time to familiarize yourself with your new feature: voice command. Get started by discovering some examples of commands that will make your TV respond instantly. Also explore the intuitive interface that brings together your live channels, OnDemand content, and a host of your favourite apps. Whether you’re a Helix or illico TV subscriber, discover all the useful information you need to make the most of your entertainment. And remember that you can access your TV content on your mobile, tablet, or computer, wherever you are, thanks to the Helix TV app. We hope these tips get you off to a good start with Videotron! We aim to offer excellent service to all our customers, and we’re always willing to go the extra mile for you. Enjoy!
