Phishing attempts on the rise
The Canadian Centre for Cyber Security has unfortunately noticed an increase in phishing campaigns regarding the COVID-19 among businesses and individuals (our customers). The Canadian government remains on alert and has taken action to stop these campaigns. At Videotron, we are monitoring the situation closely and we remain vigilant to protect our employees and our customers. Here is a reminder of good practices to recognize phishing attacks: Do not respond to emails requesting urgent or immediate action and announcing an imminent consequence, do not follow the links provided, do not open an attachment and do not provide any personal information. Even if you know the company that purportedly sent the email, avoid clicking any links. Instead, enter the official Web address in your Web browser or check the hyperlink in the suspicious email by hovering over the link to verify the address. Check the quality of the writing: Phishing emails often contain spelling mistakes. Update your software, especially Adobe Flash Player, Adobe Reader, your antivirus software and operating system. Before making an online transaction, always check the reliability of the company’s website. Also, know that Videotron would never send its customers: A link to a website asking to give information such as customer number, password and other personal information, both by email and by text message; A redirect link to an external site (which is not a Videotron site). For further information, consult the page related to the subject on our site by clicking here. Thank you for your collaborationStay connected with Videotron : Ask Me Anything
During this isolation period, the need to stay connected is stronger than ever and Videotron wants to answer as many questions as possible. From April 6 to 15, join our discussion. Our experts are available and ready to answer within a day's period. Are you newly working from home? Need help managing your Videotron account? What would you like to know? > Please note that our experts will take a break from April 11 to 13 and will respond to all unanswered questions on April 14. The discussion is now closed. Thank you for submitting your questions!
