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Alvaro
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Inscrit le il y a 2 ans
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Re: Overage data fees credited if you have a power outage due to the ice storm
Dear Vincent, currently Sunday night. Internet came back this afternoon. Sadly, i couldn't stay to benfit. Back home and internet is once again gone. Four days of no service. So now I need to figure how I am.working tomorrow since I have busted my phone data. No need to tell what I think of Videotron and it's amazing service.735Vues0like1CommentaireRe: Overage data fees credited if you have a power outage due to the ice storm
Really Mr. Q. YOU ARE BRAGGING ABOUT YOUR SERVICE OFFER AT A TIME LE THIS! When all this is done you will be luck if I and many others stick around. The minimun Videotron should have done is offered all their affected customers the same benfit regarfless of their cell provider. Internet is an essential service when you eork from home and your kids are following on line classes.922Vues1like1CommentaireRe: Outage
I would think the bare minimum would be an update by email. I guess customer service is nor on top of your list. I guess I must be part of thd unlucky 20%. Incidentally i live in Montreal. More specifically in Rosemont not in some rural area. Regards, a very disappointed and dissatisfied soon to be x-client.2,8 kVues0like0CommentaireRe: Outage
Thank you for your reply. Means ltlle to me. Especially when next doir neighbor who is a Bell customer has interner and phone service. Currently Saturday 6:30 pm, 3 days with no internet service nor home line. Maybe I would be more understanding if at least Videotron answered their tech line and gave me an estimate of how much longer this will last. As for your idea of getting my cell provider to give ne free data because your services are down, i don't think they will accept. If the roles were reversed would Videotron accept?2,8 kVues0like0CommentaireOutage
You mention Videotron customers will be compensated if they use their data id they have cell service with Videotron. What about the others. I had to use my Fido phone data (hotspot) all day for work. I really not impressed with Videotron. No info on how long it will last. No ine answers the chat or phine line. Pathetic. Time to change provider.2,9 kVues0like6Commentaires