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chrisk88
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Helix conifguration
Not sure if my last post posted as I can't find it. Basically trying to confgiure new helix in bridged mode to use my own router. My old videotron modem had no issue giving my router an IP address when connected diretctly to it but when Helix is in bridge mode my router does not receive a public IP. I can see from my device logs the dhcp request going out on the interface of connected to the helix but no repsonse comes back. I understand videotron does not support/troubleshoot 3rd party devices but I'd like to see if I'm diong something wrong as per my understanding once in bridge mode the helix should act simply as a modem. I find 0 documentation on helix configuration and the web interface has so little information on it I don't see what I could be doing wrong...if someone could offer some input.Résolu6,7 kVues0like3CommentairesHelix Gateway configuration questions
I just got the helix installed today and I'd like to start with I find it madness there is so little documentation on this product...even when calling support I was told they would not be able to help me as they have not been provided any other information beyond what is already available online which is very limited...regardless. 1) I'd like to know if static routes can be created on the helix as from the web interface it doesn't seem possible. 2) I understand you do not troubleshoot 3rd party devices which is understandable and I wouldn't expect you to, but I have my own router connected to the Helix and when put in bridged mode (the helix) my router does not receive a public ip address, checking the logs of my device I see the DHCP request going out on the interface connected to the helix but no response from the Helix. I guess my question is does anything need to be done to the Helix besides being put in bridge mode or am I missing something? I understand bridge mode turns the Helix into a modem so my understanding is that my own router should be receiving the public IP that the helix would get when acting as the router. With my old Videotron modem there was no issue receiving a public IP address from the modem on my router. Hoping someone can inform me what I'm doing wrong as I had no issue before using my own router with my old modem until the Helix was added into the mix.7,6 kVues1like2Commentaires