This is the list of consumers’ WPA-compatible wireless devices using Cell Broadcast distribution.
Find all the details about the Alert Ready Service in our forum's article here.
Sorry! Wrote my post in French. Here it is in English. Can you tell us what is the status of the LG G5 and of the Samsung A5? They are compatible with Alert Ready on other networks in Canada and the USA.
We are trying to update the list as quickly as we can to incorporate most mobile phone we offer. This is list will be updated regularly with the newly compatible devices. Keep an eye on this list for new updates!
Your Community Manager
I'm disappointed to see that my Samsung Galaxy Note 4 (Model Number SM-N910W8, Android version 6.0.1, purchased from Videotron) is not included in this list. It is WPA-compatible, 4GLTE connected (with the LTE sim card). I have never received a test message - does this mean Videotron will not include my number in case of emergency? Thank you.
Why are Apple IPhones not yet supported??? Your competitors all support Apple IPhones, but you do not. This is a serious omission and could have serious consequences. I live in the Ottawa region and did not get the Tornado Alert that everyone on other carriers received(I have an IPhone 8). Please correct this ASAP!!!!
I agree with Netrunner1974. My iPhone 6S meets the 4G LTE qualifications, yet it’s not on the list. Thank goodness I was following the weather on Friday and knew to keep a look out for Gatineau’s tornado, but how many other Videotron iPhone users were in a bad spot because of this omission?
@Zipidy The list in the article above is the most recent list of compatible phones. If your phone is not listed then it will unfortunately not receive the message. We are working hard to make sure that a vast majority of the phones we offer are compatible and will receive the messages. We update the list regularly as the phone are made compatible with the system.
Thank you for you understanding.
Your community manager
I got my tornado alerts last month on both my HTC 10, and HTC U11. Also got the tests before that.
Living in Ottawa as a Videotron clients, we also did not get the tornado warning. Our family uses: 2 x iPhone 8+ and 1 x iPhone 7+ and all have the latest IOS 12.1. Yet none of us have the option to enable the Government mandated Emergency Alert feature. We’re loyal Videotron clients but we’re finding this issue to be dragging on far too long. If the majority of other service providers already support the iPhone, how can it be so hard or take so long for Videotron to correct this issue? I can foresee a liability when some Videotron client(s) get hurt having not received any alerts. This needs to become priority #1 and resolved ASAP....please!!