Advice, tips, and new products

What to do when your TV goes dead

Spécialiste Soutien Technique




No picture, no sound? Frozen terminal? Television set turning off by itself every day at the same time? If you’ve experienced any of these problems, read on!


Sometimes TV sets can act up. Here’s a roundup from our tech expert of some problems that you can easily solve yourself.


1.Your screen has gone black. Is there still hope?



The first thing to do is of course to make sure your set-top box is turned on.

If your screen is still unresponsive, there’s a good chance the problem is with your input selection (HDMI1, HDMI2, AV, etc.). It’s easy to get back to the right input source. Watch this short video to see how to make sure you’ve selected the correct input.

It takes less than 5 minutes. Problem solved!

More details in our TV Support section.


2. Your terminal is frozen or excruciatingly slow. Take radical action!


It’s not very complicated: if your terminal is frozen or sluggish, just unplug it and plug it in again.

Resetting your set-top box is usually a very effective shock treatment when it’s struggling. Just wait a few minutes to give the terminal time to reboot and you’re ready to go!

Don’t be afraid to press the Power button or to unplug the terminal from the electric outlet and plug it in again. In most cases, that’s all it takes!


3. My TV shuts off every day at the same time. Why?


It can be upsetting if your TV seems to have a mind of its own. However, it is almost certainly because of the automatic standby mode that is often enabled by default on our terminals.

That means that after 4 hours of inactivity, your terminal goes to sleep in order to save energy (in line with the Energy Star 3.0 standard). Just turn the terminal on again and your TV set will revive.


Here’s how to enable this economical and eco-friendly feature:

  • Settings and applications
  • Settings
  • Equipment settings
  • Automatic Standby mode: enabled.

4. I want to change the channels in my plan. How can I see my options?


Just check the channel line-up and make your choice.

See our Support section to find out how to change your channels from your TV set or online.